Terms & Conditions

These Terms and Conditions govern the use of GraalRealm Casino and apply to every player who creates an account on the platform. By registering, depositing or playing any game, a player accepts the terms below in full.

1. Eligibility

Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account. GraalRealm Casino reserves the right to request identity verification at any point, including before processing a withdrawal, and may suspend accounts pending verification. Residents of jurisdictions where online gambling is prohibited are not permitted to register.

2. Account Registration

Each player may hold one account. Duplicate accounts, including accounts created under different names at the same address or using the same payment method, will be closed and any associated bonus winnings voided. Account details provided at registration must be accurate and current; false information may lead to account suspension.

3. Deposits and Withdrawals

Withdrawals are processed only to the payment method used for the original deposit, where possible, to prevent fraud. Processing times vary by method and are listed on the Payments page. GraalRealm reserves the right to request additional verification documents before releasing a withdrawal above standard thresholds.

4. Bonus Terms

All bonuses, including the welcome bonus, reload offers and free spins, are subject to the following:

• Wagering requirement of 35x the bonus amount unless otherwise stated
• Slots contribute 100% toward wagering; table games contribute 10%; live dealer games are excluded
• Maximum bet of €5 per spin while a bonus is active
• Bonus funds and related winnings expire 30 days after being credited
• One bonus per household, IP address, device and payment method

Violation of bonus terms, including suspected bonus abuse or multi-accounting, voids associated winnings and may result in account closure.

5. Game Rules

Games are provided by licensed third-party studios and operate on certified random number generators. Results are final once displayed, and technical malfunctions voids all pays associated with the malfunctioning round. GraalRealm is not liable for losses resulting from a player’s own internet connectivity issues during play.

6. Responsible Gambling

GraalRealm provides deposit limits, session reminders, time-out periods and self-exclusion tools accessible from the account dashboard. Players who believe they may have a gambling problem are encouraged to use these tools and to contact a national problem gambling helpline, listed in the footer of this site. Self-excluded accounts cannot be reopened before the selected exclusion period ends.

7. Account Suspension and Closure

GraalRealm reserves the right to suspend or close an account at its discretion in cases of suspected fraud, bonus abuse, underage registration or breach of these terms. Funds in a closed account, excluding voided bonus winnings, will be returned to the player subject to standard verification procedures.

8. Privacy and Data

Personal data collected during registration and play is processed in accordance with applicable data protection law. Payment information is encrypted and never stored in raw form on GraalRealm servers. Players may request a copy of their data or request deletion, subject to regulatory retention requirements, by contacting support.

9. Changes to These Terms

GraalRealm may update these terms at any time to reflect regulatory changes, new features or operational adjustments. Material changes will be communicated via email or an in-account notice. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

10. Contact

Questions about these terms can be directed to the support team via live chat or email, listed in the site footer. GraalRealm aims to resolve all terms-related inquiries within 48 hours.